Privacy Policy Wazify

1Introduction

At Wazify, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect data when you access or use our WhatsApp Business API, automation, chatbot, campaign, and customer communication services.

2Information We Collect

• Account information such as name, email address, mobile number, company name, username, and login details.
• Business information required to provide WhatsApp automation, campaign, template, and support features.
• Contact and customer data uploaded or managed by you inside the platform.
• Campaign, message, chatbot, template, agent assignment, and analytics data generated through platform usage.
• Technical data such as IP address, browser, device information, login activity, and usage logs for security and service improvement.

3How We Use Information

• To create and manage your Wazify account.
• To provide WhatsApp campaign, chatbot, automation, team inbox, and reporting features.
• To process service requests, billing, subscriptions, and account notifications.
• To improve platform performance, security, reliability, and user experience.
• To prevent fraud, abuse, unauthorized access, spam, and policy violations.

4WhatsApp Contacts And Consent

You are responsible for ensuring that all contacts uploaded, imported, or messaged through Wazify have provided valid consent to receive WhatsApp communications from your business. You must follow applicable privacy laws, anti-spam rules, and Meta’s WhatsApp Business policies.

5Data Sharing

We do not sell, rent, or trade your personal information. We may share information only when necessary to operate the platform, provide services, process payments, comply with legal obligations, protect our rights, or work with trusted service providers.

6Data Security

We apply reasonable technical and organizational measures to protect data against unauthorized access, misuse, disclosure, alteration, and loss. However, no online system can be guaranteed to be completely secure.

7Data Retention

We retain account, business, campaign, message, and usage data only for as long as necessary to provide services, meet legal requirements, resolve disputes, enforce agreements, and maintain platform security.

8Third-Party Services

Wazify may integrate with third-party services such as WhatsApp Cloud API, payment gateways, email services, analytics, chatbot/AI providers, and hosting infrastructure. These services may have their own privacy policies and terms.

9Your Rights

Depending on applicable law, you may have the right to access, update, correct, export, restrict, or request deletion of your personal data. To exercise these rights, contact your seller or service provider responsible for your Wazify account.

10Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or WhatsApp/Meta policies. Continued use of Wazify after updates means you accept the revised policy.